Article 1. Scope of Application

1. Contracts for accommodation and related agreements to be entered into between this Hotel and the Guest to be accommodated shall be subject to these Terms and Conditions, and any particulars not provided for herein shall be governed by laws and regulations, and/or generally accepted practices.

2. In the case when the Hotel has entered into a special contract with the Guest insofar as such special contract does not violate laws and regulations and generally accepted practices, withstanding the preceding paragraph, the special contract shall take precedence over the provisions of these Terms and Conditions.

Article 2. Application for Accommodation Contracts

1. Guest who intends to make an application for an Accommodation Contract with the Hotel shall notify the Hotel of the following particulars:

   1. Name of the Guest(s);

   2. Date(s) of accommodation and estimated time of arrival;

   3. Accommodation Charges and payment information.

   4. Other particulars deemed necessary by the Hotel.

2. In the case when the Guest requests, during his/her stay, an extension of the accommodation beyond the date(s) in subparagraph (2) of the preceding paragraph, it shall be regarded as an application for a new Accommodation Contract at the time such request is made.

Article 3. Conclusion of Accommodation Contracts, etc.

1. A Contract for Accommodation shall be deemed to have been concluded when the Hotel has duly accepted the application as stipulated in the preceding Article. However, the same shall not apply where it has been proven that the Hotel has not accepted the application.

2. When a Contract for Accommodation has been concluded in accordance with the provisions of the preceding paragraph, the Guest is requested to pay an accommodation deposit fixed by the Hotel within the limits of the Basic Accommodation Charges covering the Guest’s entire period of stay (three days when the period of stay exceeds three days) by the date specified by the Hotel.

3. The deposit shall be first used for the Total Accommodation Charges to be paid by the Guest, then secondly for the cancellation charges under Article 6 and thirdly for the reparations under Article 17 as applicable, and the remainder, if any, shall be refunded at the time of the payment of the Accommodation Charges as stated in Article 12.

4. When the Guest has failed to pay the deposit by the date as stipulated in paragraph 2, the Hotel shall treat the Accommodation Contract as invalid. However, the same shall apply only in the case where the Guest is thus informed by the Hotel when the period of payment of the deposit is specified.

Article 4. Special Contracts Requiring No Accommodation Deposit

1. Notwithstanding the provisions of paragraph 2 of the preceding Article, the Hotel may enter into a special contract requiring no accommodation deposit after the Contract has been concluded as stipulated in the same paragraph.

2. In the case where the Hotel has not requested the payment of the deposit as stipulated in paragraph 2 of the preceding Article and/or has not specified the date of the payment of the deposit at the time the application for an Accommodation Contract has been accepted, the Hotel shall be treated as having accepted a special contract prescribed in the preceding paragraph.

Article 5. Refusal to enter into Accommodation Contracts

The Hotel may refuse to enter into an Accommodation (or Reservation) Contract under any of the circumstances described below:

1. If the request for accommodation does not confirm to the provisions of these Terms and Conditions;

2. If the Hotel is fully booked and no room is available;

3. If the Hotel deems that the Guest requesting accommodation or checking into the hotel is an organized crime group or an organized-crime-group-related organization or a person related thereto or other antisocial forces or a person related thereto;

4. If the Guest seeking accommodation is deemed likely to commit, in the hotel or in connection with his/her stay at the hotel, any act in violation of the applicable law or regulations. Or in breach of the public order / good morals, including without limitation violence, threats, blackmail, wrongful demand, gambling, possession or use of illegal drugs, or material disturbance to other guests.

5. If the Guest seeking accommodation is deemed likely to cause harm to himself/herself, or to cause other guests to feel in danger, threatened or unsafe, for any reason including being under the influence of drugs or alcohol; 

6. If it is clear that the Guest seeking accommodation is infected with a communicable disease;

7. If the hotel is requested to perform services, which are not within the scope of reasonable services, in connection with the proposed accommodation;

8. If the hotel is unable to accept a request for accommodation due to natural disasters, detective facilities or other unavoidable causes; or

9. If the provisions of Article 5 of the Enforcement Ordinance of Tokyo concerning the Hotel Business Law [Tokyo-to Ryokan-gyo Ho Seko Jorei] apply to the Guest seeking accommodation.

Article 6. Right to Cancel Accommodation Contracts by the Guest

The Guest is entitled to cancel the Accommodation Contract by notifying the Hotel. In the case when the Guest canceled the Accommodation Contract in whole or in part due to causes for which the Guest is liable, the additional collection amount and refunds are subject to the terms and conditions indicated in each booking method used at the time of booking.

Article 7. Right to Terminate Contracts by the Hotel

1. The Hotel shall have the unconditional right to terminate any Accommodation Contract immediately, without any liability for compensation whatsoever on the part of the hotel, even after the Guest has commenced his/her stay at the hotel, under any of the circumstances described below;

   1. If the Hotel deems that the Guest checking into the hotel or staying at the hotel is an organized crime group or an organized-crime-group-related organization or a person related thereto or other antisocial forces or a person related thereto;

   2. If the Guest is deemed likely to commit, actually commits (or is discovered to have committed in the past),  in the hotel or in connection with his / her stay at the hotel, any act in violation of the applicable law or regulations, or in breach of the public order / good morals, including without limitation violence, threats, blackmail, wrongful demand, gambling, possession or use of illegal drugs, or material disturbance to other guests.

   3. If the Guest is deemed likely to cause harm to himself / herself, or to cause other guests to feel in danger, threatened or unsafe, for any reason including being under the influence of drugs or alcohol; 

   4. If it is obvious that the Guest is infected with a communicable disease;

   5. If the hotel is requested to perform services, which are not with in the scope of reasonable services, in connection with the accommodation;

   6. If the hotel is unable to provide accommodation to the Guest due to natural disasters, detective facilities or other unavoidable causes;

   7. If the provisions of Article 5 of the Enforcement Ordinance of Tokyo concerning the Hotel Business Law [Tokyo-to Ryokan-gyo Ho Seko Jorei] apply to the Guest; or

   8. If the Guest commits any act prohibited by any of the provisions set forth in the House Rules promulgated by the hotel and relating to the prevention of fire, such as smoking in the room, bringing into the hotel flammable or ignitable materials, or tampering with fire extinguishing equipment.

   9. If the Guest does not follow the no-smoking rules established by the Hotel.

2. If the hotel terminates an Accommodation Contract pursuant to the provisions of the preceding paragraph, the hotel will not collect fees for accommodation services, etc., which were not provided to the Guest prior to such termination.

Article 8. Registration

1. The Guest shall register the following particulars at the reception of the Hotel on the day of accommodation:

   1. Name, address and phone number of the Guest(s);

   2. Except for Japanese guests, nationality, passport number, previous place of stay, and next destination.

   3. Other particulars deemed necessary by the Hotel.

In addition, with respect to the individual information filled out by a Guest, it shall only be used in the case necessary for achievement of accommodation purpose and shall not be used for any other purpose.

2. In the case when the Guest intends to pay his Accommodation Charges prescribed in Article 12 by any means other than cash in Japanese currency, such as credit cards, such means of payment shall be shown in advance at the time of the registration prescribed in the preceding Paragraph.

3. For identity verification purposes, in the case when the Guest is foreign national, the Hotel will obtain a copy of the Guest’s passport/Japanese foreign residence card/Military ID; in the case when the Guest is Japanese, the Hotel will obtain a copy of the Guest’s photo ID including driver’s license, insurance card, passport, etc.. In addition to the above, the Hotel will take a photo of each Guest, including foreign nationals and Japanese.

Article 9. Occupancy Hours of Guest Rooms

The Guest is entitled to occupy the contracted guest room of the Hotel from 3 p.m. on the day of registration to 11a.m. on the day of departure.

Article 10. Observance of Property Regulations

The Guest shall observe Property Regulations established by the Hotel, which are posted within the premises of the Hotel. The entire hotel property including guest rooms and common areas is strictly non-smoking. In the case when traces of smoking activity are found, the Hotel will charge the Guest cleaning fee of JPY30,000. 

Article 11. Business Hours 

1. The business hours of the services provided at the Hotel(s) are as follows, and those of other facilities, etc. shall be notified in detail by brochures as provided, notices displayed in each location, service directories in guest rooms and others.

   1. Section L – Ginza East

      1. Front Desk 06:00 – 01:00

      2. Entrance 08:00 – 20:00

20:00 – 08:00 access with door code

2. Section L – Asakusa East

   1. Entrance 24 hours access with door code

3. Section L – Hatchobori

   1. Front Desk 06:00 – 01:00

   2. Entrance 08:00 – 20:00

20:00 – 08:00 access with door code

4. Section L – Residence Ginza

   1. Entrance 24 hours access with door code

5. Section L – Hamamatsucho

   1. Front Desk 8:00 – 22:00

   2. Entrance 08:00 – 20:00

20:00 – 08:00 access with door code

2. The business hours specified in the preceding paragraph are subject to temporary changes due to unavoidable causes of the hotel. In such a case, the Guest shall be informed by appropriate means.

Article 12. Payment of Accommodation Charges

• Accommodation Charges, etc., as stated in the preceding Paragraph, shall be paid at the front desk at the time of the Guest’s arrival or upon request by the Hotel.

• Accommodation Charges shall be paid even if the Guest voluntarily does not utilize the accommodation facilities once such facilities have been made available to him/her by the Hotel.

Article 13. Liabilities of the Hotel

1. The Hotel shall compensate the Guest for any damages if the Hotel has caused such damages to the Guest in the fulfillment or the non-fulfillment of the Accommodation Contract and/or related agreements. However, the same shall not apply in the case where such damage has been caused due to reasons for which the Hotel is not liable.

2. Even though the Hotel conducts annual inspection of fire equipment and regular inspections of fireproof objects prescribed in the Fire Defense Law, etc.. The hotel is covered by Liability Insurance in order to deal with unexpected fires and / or other disasters.

Article 14. Handling when Unable to Provide Contracted Rooms

1. The Hotel shall, when unable to provide contracted rooms, arrange accommodation of the same standard elsewhere for the Guest insofar as practical with the consent of the Guest.

2. When arrangement of other accommodations cannot be made notwithstanding the provisions of the preceding paragraph, the Hotel shall pay the Guest a compensation fee equivalent to the cancellation charges and the compensation fee shall be applied to the reparations. However, when the Hotel cannot provide accommodations due to causes for which the Hotel is not liable, the hotel shall not compensate the Guest.

Article 15. Handling of Deposited Articles

1. The Hotel shall compensate the Guest up to the maximum of 30,000yen for the damage when loss, breakage or other damage is caused to the goods deposited at the front desk by the Guest, except in the case when this has occurred due to causes of force majeure.

2. In the case when the Guest has declared the type and value of the goods, cash or valuables brought into the premises of the Hotel, the Hotel shall compensate the Guest up to the maximum of 30,000yen for the damage when any loss, breakage or other damage is caused, through intention or negligence on the part of the Hotel, to the items. 

Article 16. Custody of Baggage and/or Belongings of the Guest

1. When baggage of the Guest is brought into the Hotel before his / her arrival, the Hotel shall be liable to keep it only in the case when such a request has been accepted by the hotel in advance. The baggage shall be handed over to the Guest at the Front Desk at the time of his / her check-in.

2. When baggage or belongings of the Guest are found after his / her check-out, and the ownership of such articles is confirmed, the Hotel shall inform the owner of such articles left and ask for further instructions. When no instruction is given to the Hotel by the owner so informed or when the ownership is not confirmed, the Hotel shall dispose of them in accordance with the Law concerning Lost Goods. However, in the case when such an article is perishable, it may be disposed of immediately. 

3. The Hotel’s liability in regard to the custody of the Guest’s baggage and belongings in the case of the preceding two paragraphs shall be assumed in accordance with the provisions of Paragraph 1 of the Preceding Article in the case of Paragraph 1, and with the provisions of Paragraph 2 of the same Article in the case of Paragraph 2.

Article 17. Liability of the Guest

The Guest shall compensate the Hotel for the damage caused through intention or negligence on the part of the Guest. 

Article 18. Exclusion Clause

Guests shall use the computer network from the hotel at their own responsibility. The hotel shall not be responsible, in any case, for any damages arising out of or in relation to the use of the computer network from the hotel. In the case that a Guest takes any action which the hotel deems inappropriate in using the computer network and that the hotel and / or any third party suffers damages therefrom, the Guest shall indemnify such damages.

Article 19. Amendment to Terms and Conditions

1. The hotel reserves the right to amend these Terms and Conditions (i) when the amendment conforms to the common interests of the Guests and prospective guests of the hotel; or (ii) when the amendment is not contrary to the purposes of [Accommodation Contracts] and is reasonable in light of the necessity of

amendment, the appropriateness of the content after amendment etc.

2. In the event that the hotel makes amendments to these Terms and Conditions, the hotel shall inform the Guests and prospective guests of the hotel of (i) the content of the amendment and (ii) the effective date thereof, by using the Internet.

3. A Guest or prospective guest of the hotel who does not agree to the amendment to these Terms and Conditions may cancel the Accommodation Contract.

Article 20. Policies Concerning Personal Information Protection

1. The Hotel shall ensure the protection of personal information that the Guest provides in conjunction with the Accommodation Contract under the “Act On the Protection of Personal Information”.

2. The personal information of guests may be used when providing information about the hotel and related hotels.

Article 21. Governing Language

In the event of discrepancy between the English version and the Japanese version of the Terms and Conditions, the Japanese version shall prevail in all respects.