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Guest support:

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Get in touch with us by filling out the contact form below. We will try our best to get back to you as soon as possible.


When can I check in / out?
Check-in: 3pm, Check-out: 11am Early Check-in & Check-out can be requested at 1,000 yen/hour (subject to availability)

Can I store my bags and things?
Yes, we will take care of your bags if you take care of your valuables.

What amenities do you provide?
Depending on the property, we have some essentials available for consumption and rental. Please refer to the amenities section of your select property.

Can I change or cancel my reservations?
Yes, you can. Please check your confirmation emails for the prevailing policy for changes or cancellations.

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